Consumer Protection

The County's History of Weights & Measures

download

In 1915, San Bernardino County created the Department of Weights & Measures to enforce laws in order to protect the general public and businesses alike.

Every dollar matters, which is why for more than a century our officers work all across the county to protect consumers, businesses and manufacturers from unfair business practices and assure equity in the marketplace!

Our programs promote fair business practices. We annually inspect commercially used weighing or measuring devices and after the device passes the official tests, we place a “seal” on the device showing the consumer that it was accurate on the date of testing.

 

LOOK FOR THE ACCURACY SEAL

Gas-Station-Sticker-USE

Today, Metric units are used world- wide and “feet” and “pounds” are only common in the United States. Without standard measurements, it would be impossible to do simple things like buying groceries, using a map or following a recipe.


CONSUMER PACKAGING

Packages are routinely inspected to ensure they contain the correct quantity. These inspections are made at both production and retail store locations. Sometimes a mistake can happen and a package does not contain the correct amount. These packages are removed from sale immediately.

Bread-Scale

Similar products come in different types of packaging and it can be confusing. The “Family Size” or “Economy Pack” may not always be the best value. The purpose of product labeling laws is to help consumers make an informed decision. All packages must have an accurate quantity statement on the front of the product; the weight of the container or wrapping (called tare) is not included in the total net weight statement. 

 

 

AWM New Business Form

WEIGHTS & MEASURES COMPLAINT FORMS

Weights & Measures Pricing and Package errors Consumer Complaint form 
(Price Overcharges and Labeling & Quantity of Packaged Products)
Weights & Measures Devices Consumer Complaint form 
(Weighing & Measuring Devices including Scales, Fuel Dispensers, Odometers, etc.)
Weights & Measures Sub-Meters Consumer Complaint form 
(Sub-metered Utilities - Electric, Water, Vapor)

Return Forms 

Fill out the forms completely and email (scan and attach all required documents) to

 awm@awm.sbcounty.gov

Print and mail forms to AWM at 777 E. Rialto Ave., San Bernardino CA 92415

Fax forms to 909-387-2449

WEIGHTS & MEASURES RESOURCES
California Dept of Consumer Affairs Resource & Referral Guide
Consumer Protection Handout
Firewood Brochure 
Food Container Dating - USDA FSIS
State of California Weights & Measures - Package Label Requirements
State of California Weights & Measures Laws - Business and Professions Code / Code of Regulations