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Information Services Division

Shannon Dicus, Captain

 

Address:

655 East Third Street
San Bernardino, California 92415

Records Division:

Phone:
(909) 888-5916

Warrants Telephone:
(909) 387-3630

Technical Services Division:

Phone:
(909) 387-0658

 

Information Services Division

Information Services encompasses the Technical Services Division, Records Division and the Communications Division. This vital part of the organization utilizes the latest developments in technology to ensure the swift and accurate exchange of information.



Technical Services Division

Technical Services is responsible for all of the technology relating to the computer systems within the Sheriff’s Department. The unit also provides direct end-user support, ongoing maintenance/enhancements and upgrades to Department-wide systems.

Technical Services consists of the following work groups:

Systems Support/Networking includes CAD Support, RMS Support, MDS (Mobile), CLETS Support, Emerging Technologies, ARS Support, GIS, Presynct, Coplink, LiNX, Networking/Security and Disaster Recovery.

Service Support/Application Development includes System Administration, Application Development and Support, Service Desk, Server Support, Jail Support, Field Support, Budget/Fiscal/Contracts/Grants, and Inventory & Order Processing.

Desert Support includes Service Desk Support for the High Desert areas.

Technology in today’s market place is designed to be obsolete in a short period of time. Understanding this short life cycle and developing systems and methods to outlast it, are amongst the unit’s highest priorities. Identifying truly useful, long-term technologies, as opposed to adopting the latest trend, will be important to this end.

A key goal of Technical Services is to renew the emphasis on providing technology that promotes the safety of law enforcement personnel. The increased efficiency that technology provides means that deputies are making more effective use of their time in the field.



Records Division

The Records Division is a 7-day/24-hour operation that supports the Sheriff's Department county stations and cities that are contracted with the Sheriff's Department for services. One key responsibility includes, interpreting federal and state laws, as well as departmental policy as they relate to the release and retrieval of confidential criminal information. In addition, we are the central repository of county warrants, deputy reports, and arrest booking jackets.

The division maintains archived records of deputy reports and arrest booking information that can be electronically retrieved via microfilm or the records imaging system (RIS). On the average, we process 8,994 booking jackets and 13,900 deputy reports per month. Additionally, we handle a large number of requests for deputy reports from other law enforcement agencies and the public.

Part of our daily operation includes entering felony and misdemeanor warrants into the Sheriff Automated Warrant System (SAW). Approximately 1,325 felony warrants and 8,400 misdemeanor warrants are entered into the system each month. The Records Division provides a significant amount of service to other law enforcement agencies by providing warrant confirmation information.

The records staff is responsible for entering all stolen property, stolen vehicles, stolen weapons, missing persons, and locates on the aforementioned, into the California Law Enforcement Telecommunications System (CLETS).

We operate three LiveScan terminals Monday through Thursday, which provides fingerprinting service to the public as well as other county entities. On the average we fingerprint 246 individuals monthly utilizing LiveScan.

Additional records responsibilities include: maintaining paperwork on all Court ordered sealed records for juveniles, which includes the eradication of all citations or deputy reports related to the sealed record; processing information on sex, arson, and narcotics registrants; work closely with Department of Justice on department statistical data, including arrests, clearances, and Part I Crimes; processing requests from insurance companies, law enforcement agencies and other county and state departments; and processing the necessary paperwork for extraditions.

 

Parking Citation Admin Review Form



Communications Division

The Communications Division is comprised of two dispatch centers; the Valley Control Center (VCC) and Desert Control Center (DCC). Each center serves as the primary 9-1-1 Public Safety Answering Point (PSAP) for its respective geographic location. There are currently 135 full time dispatch personnel assigned to the division; including 115 dispatchers, 17 dispatch supervisors, one captain, two lieutenants and one secretary.

Recently, the previous Computer Aided Dispatching (CAD) system was replaced by the new Tiburon CAD System. Another essential improvement was the addition of five new dispatch supervisor positions, eighteen new dispatcher positions and the creation of the new Dispatcher III (Trainer) position.

The Communications Division Mission Statement is as follows:

We are committed to operating a highly effective Communications Center with an emphasis on customer service and officer safety, staffed by highly qualified, well trained dispatchers, who are supported by a dedicated management team that places a high degree of importance on professionalism, integrity and teamwork, and strives to develop innovative ways to meet the current and future demands of public safety dispatching.



Valley Control Center

The Valley Control Center is Region I's primary communications center. VCC is located in Rialto , adjacent to the county's Emergency Operations Center (EOC), Fire Dispatch Center (CONFIRE), and 800 MHz Radio Division.

VCC serves the unincorporated areas of Bloomington, Fontana, Lytle Creek, Mentone, Montclair, Mount Baldy, San Bernardino, Upland, Yucaipa , and the mountain communities surrounding the Twin Peaks Station, as well as Court Services. It also provides dispatching services for the incorporated cities of Chino Hills, Grand Terrace, Highland, Loma Linda, Rancho Cucamonga, Big Bear, and Yucaipa . Additionally, VCC provides contract dispatching services to other agencies such as, the District Attorney's Office, Code Enforcement, Probation, Welfare Fraud, San Bernardino Community College, and Chaffey College.

Valley Control Center operates with a staff of 77 full time employees; including nine Dispatch Supervisors and sixty-six Dispatchers. In 2005, operating as Region I's primary 9-1-1 PSAP, VCC answered nearly 162,000 emergency 9-1-1 calls. In terms of the overall total number of incoming calls to the center, VCC's dedicated professionals handled over 594,000 calls for service.

In addition to the daily activities of operating an emergency dispatch center, VCC also handled over 60 special events/operations. These events included such things as SMASH sweeps, Narcotic's operations, California Speedway, DUI check points and saturation patrols.



Desert Control Center

The Desert Control Center (DCC) is Region II's primary 9-1-1 answering point. DCC is located at the Victor Valley Station. DCC is currently staffed with 58 full time employees; including eight (8) Dispatch Supervisors and forty-nine (49) Dispatchers.

DCC provides dispatching services for county patrol operations in the Victor Valley, Barstow , Trona, Baker, Colorado River, and the Morongo Basin areas. It also serves the incorporated cities of Victorville, Hesperia, Apple Valley, Needles, 29 Palms, and Yucca Valley . As with the Valley Control Center, DCC also provided dispatch services for numerous Special Operations throughout the year.

In 2005, DCC answered nearly 174,000 emergency 9-1-1 calls. During the same period of time, they handled over 580,000 total incoming telephone calls. Despite this incredibly high number of calls for service, DCC did a remarkable job managing this tremendous workload throughout the year.

As the population and calls for service in San Bernardino County continues to rise, both dispatch centers are committed towards looking for new and innovative ways to continue providing quality dispatch services to the Sheriff's Department and the communities it serves.