The Valley Control Center is Region I's primary communications center. VCC is located in Rialto , adjacent to the county's Emergency Operations Center (EOC), Fire Dispatch Center (CONFIRE), and 800 MHz Radio Division.
VCC serves the unincorporated areas of Bloomington, Fontana, Lytle Creek, Mentone, Montclair, Mount Baldy, San Bernardino, Upland, Yucaipa , and the mountain communities surrounding the Twin Peaks Station, as well as Court Services. It also provides dispatching services for the incorporated cities of Chino Hills, Grand Terrace, Highland, Loma Linda, Rancho Cucamonga, Big Bear, and Yucaipa . Additionally, VCC provides contract dispatching services to other agencies such as, the District Attorney's Office, Code Enforcement, Probation, Welfare Fraud, San Bernardino Community College, and Chaffey College.
Valley Control Center operates with a staff of 77 full time employees; including nine Dispatch Supervisors and sixty-six Dispatchers. In 2005, operating as Region I's primary 9-1-1 PSAP, VCC answered nearly 162,000 emergency 9-1-1 calls. In terms of the overall total number of incoming calls to the center, VCC's dedicated professionals handled over 594,000 calls for service.
In addition to the daily activities of operating an emergency dispatch center, VCC also handled over 60 special events/operations. These events included such things as SMASH sweeps, Narcotic's operations, California Speedway, DUI check points and saturation patrols.