To our valued customers: Although the offices of Land
Use Services are closed to the public during this public health emergency, we
are doing everything in our power to maintain our normal operations. We are
still accepting land use and development permit applications. We are still
reviewing plans, issuing permits and performing inspection services. We are
still investigating complaints of potential code violations. We have
implemented the following changes to protect your health and ours:
Customer Service:
·We will
not be meeting people at our counters or by appointment. Our customer service
will rely heavily on e-mail phone and on-line communication. Our contact information is below.
Applications
·All applications
should be submitted through EZ on-line permits (EZOP). Rare exceptions will
require approval to submit by e-mail or US mail. The EZOP portal can be accessed
here.
·We will
assist you with EZOP and with general questions by phone or e-mail. Please use the customer service e-mail below.
Inspection Services
·We will
not perform inspections inside an occupied dwelling, but don’t let that deter
your project. We can conduct a virtual inspection using video from a smart
phone or tablet. In some cases, we may accept a contractor’s certification, or
we may delay the final inspection.
·For
other inspections, please respect social distancing requirements. Allow the
inspector to work alone. If we need anything or have any questions, we will let
you know.
Code Enforcement
·We
continue to receive and investigate code violation complaints. Please
understand that we do so from a safe distance.
·As of May 15, 2020, Short Term Rentals may resume operations (with restrictions). Click here to see flyer.
The
following links will connect you to all our normal services:
If you need to schedule an inspection from Building & Safety, please contact email us at: luscustomerservice@lus.sbcounty.gov and provide the following information: permit number, type of inspection and a contact phone number. We will contact you the morning of the inspection to confirm and provide you with some additional guidelines.
Code Enforcement Services: CodeEnforcementDivision@lus.sbcounty.gov
General Land Use, Zoning, and Building and Safety Inquiries: luscustomerservice@lus.sbcounty.gov
It is important that you include all relevant information in your email, including: complete address or Assessor Parcel Number, detailed description of your question, and your contact information (name and phone number). Your email will be reviewed and directed to the appropriate staff to contact you. You may also call and leave a message at (909) 387-8311, but it is recommended that you send an email for the most efficient response.
Thank you for patience and understanding during this time.