Privacy and Security

County officers, employees, agents, and volunteers are required to maintain the integrity and confidentiality of non-public personally identifiable information and to protect the security of that information. 

Non-public, personally identifiable information includes information maintained electronically or in paper format that can potentially be used to uniquely identify, contact, or locate County employees or members of the public. Examples include, but are not limited to, social security numbers, driver's license numbers, and financial and health information not subject to disclosure under the Public Records Act.

Safeguarding Confidential Information


Our employees follow these guidelines to protect confidential information:

  • Only access confidential information when necessary to perform
    job responsibilities
  • Only access the minimum amount of information necessary to
    complete a particular task
  • Do not access information to satisfy curiousity
  • Do not access or use information to benefit yourself, family member, friend, or acquaintance
  • Keep physical documents containing confidential information safe from prying eyes
  • Do not discuss confidential information where unauthorized individuals may overhear
  • Do not share computer and system passwords with anyone

Health Information Privacy and Security

The Health Insurance Portability and Accountability Act (HIPAA) of 1996, also known as the Kennedy/Kassebaum Act (PL 104-191), was originally intended to ensure portability of health insurance when an individual moves from one health plan to another. As the bill progressed through the federal legislative process, its scope expanded. Title II requirements are expressed through the Privacy Rule, the Security Rule, and rules regarding Transaction and Code Sets.

You have the right to file a complaint if you believe that the County of San Bernardino has given out or used your personal health information inappropriately. If you believe that an action was taken against you contact the complaints officer. You may contact either:

County of San Bernardino HIPAA Complaints Official

157 West Fifth Street, First Floor
San Bernardino, CA 92415-0400
909.387.8950 (Fax)
909.387.4500 (Phone)

Under the HIPAA rules it is unlawful for an employee of San Bernardino County to take an action against you because you:
  • Filed a complaint;
  • Helped with an investigation; or
  • Opposed a practice that you think is unlawful under HIPAA.

United States Department of Health and Human Services
Office for Civil Rights

County Privacy Practices

Arrowhead Regional Medical Center
Notice of Privacy Practices

Department of Behavioral Health
Notice of Privacy Practices

Department of Public Health

Notice of Privacy Practices

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157 West Fifth Street, First Floor • San Bernardino, CA 92415-0440 • Phone 909.387.4500 • TTY Users 711 • Fax 909.387.8950