Helpful Information for New Members
If you make the decision to enroll in a Kaiser Medicare or non-Medicare plan, please know that there is a New Member Entry Department that can help you:
- Find a Kaiser Permanente facility near you
- Choose your new doctor
- Transfer your prescriptions
- Schedule your first visit
- Learn about programs and resources to keep you healthy
New Member Entry and Transition Assistance Brochure.
New Members Entry Department Contacts
For Southern California members, contact the New Member Entry Department, toll free, Monday through Friday from 7 a.m. to 7 p.m. at 1.800.443.0815.
For Southern California members, contact the New Member Entry Department, toll free, Monday through Friday from 7 a.m. to 7 p.m. at 1.888.956.1616.
Note: If you are receiving care for a serious health issue, such as an acute condition, pending surgery or advanced pregnancy, you may be eligible for Kaiser’s Continuity of Care program. This program can allow you to continue getting care from your current doctor or hospital. New members must meet certain criteria to qualify for Continuity of Care. As a new member, to apply for Continuity of Care, please call 1.800.464.4000, weekdays from 7 a.m. to 7 p.m. and weekends from 7 a.m. to 3 p.m.