Q: Where can I meet my carpool partner?
A: Meeting points should be coordinated with all of the members of the carpool. As an option, there are Park and Ride Lots located throughout Southern California. To locate one to suit your carpool needs visit www.commutesmart.info.
Q: How can I find carpool partner?
A: Finding a carpool partner has never been easier. Log on to www.ridematch.info/service.asp and a list of individuals who live and work near you will be provided.
Q: What do I do if my carpool partner must leave work early due to illness or other emergency?
A: The Guaranteed Ride Home (GET) is available to participating employees. You may get further information about this benefit within the "Emergency Information" section of this page.
Q: Who determines the number of carpool spaces at a County facility or building?
A: The number of carpool spaces is determined by the County Administrative Office and the Facilities Management Department.
Q: I carpool regularly, how do get a parking permit to park in Carpool Parking spaces?
A: You may submit a Carpool Permit Application.
Q: What is a carpool?
A: Two (2) or more WORKING adults, who commute to work in the same vehicle for more than half the distance.
Q: Can I carpool with my children?
A: Carpooling with your children counts on the annual Transportation Survey; however, only other working adults are considered eligible carpool partners for the purposes of the County's Commute Reduction programs and incentives.
Q: How many carpool parking permits are issued per carpool?
A: One permit will be issued for a carpool consisting of two qualified individuals and a maximum of two permits will be issued for a carpool of three or more qualified individuals
Q: Is there a fee to replace a lost Carpool Parking Permit?
A: There is a replacement fee of $25 for lost permits.
Q: If I forget my parking permit, may I still park in the Carpool Parking spaces?
A: Only vehicles displaying the Carpool Parking permit are permitted to park in the Carpool Parking spaces. Vehicles that do not have the permit displayed are subject to the issuance of a parking citation.
Q: Is there any help for me if my car stops on the freeway?
A: Yes. The Freeway Service Patrol (FSP) patrols select San Bernardino County freeways to help stranded motorists during the specified service times. FSP drivers also receive information from the CHP regarding cellular 911 and call box callers requesting assistance.
Q: How can the Freeway Service Patrol help?
A: If you are stuck on the freeway because your vehicle stops running, the FSP can:
• Jump-start a dead battery
• Refill your radiator and tape leaking hoses
• Change a flat tire
• Provide a gallon of gas if your car runs out of fuel
• Assist with other minor repairs
If the FSP can't get your car going within a short period of time, it will be towed, at no charge, to a location designated by the CHP.
Q: How can I recognize the Freeway Service Patrol?
A: All FSP trucks are white and easily recognizable by the FSP logo on the doors. FSP drivers wear blue uniforms, with yellow safety vests, all with the same FSP logo. Drivers also carry an identification card issued by the CHP.
Q: Are FSP Drivers certified?
A: Yes. FSP Drivers receive their certification after completing a CHP training program.
Q: Can the Freeway Service Patrol tow me to a private repair facility or to my home?
A: No. The FSP drivers can tow vehicles only to CHP-designated locations off the freeway. Also, FSP drivers cannot recommend service companies or repair/body shops.
Q: Can I pay or tip the tow truck driver?
A: Drivers are not allowed to accept additional compensation from commuters including tips or gratuities.
For more information about FSP administrative issues, please contact San Bernardino Freeway Service Patrol business office at: 909.388.8040 or send an e-mail to:
firstname.lastname@example.org. Please note: motorists cannot request FSP service through the FSP business office or the FSP website.